This ensures that all the devices on the network are part of the same subnet. You can fix this issue by setting your Verizon router as a primary router and using your own router in AP (Access Point) mode. This is because Verizon needs a secure connection to its servers, which requires both your TV and set-top box to be on the same private network. While some of your other devices can still access the internet while experiencing a double NAT, your Verizon Fios TV cannot. This can happen if you are using both Verizon’s router as well as your own router connected to each other, creating two different private networks. Check for a Double NATĪnother common issue that can cause the ‘Preparing Network Connection’ screen to appear is a double NAT (Network Address Translation) situation. If you find any physical damage like wrinkles or bends on any of the cables, make sure that you replace it immediately. You can do this by unplugging the cables and plugging them back in slowly and carefully, making sure that you connect each one tightly.Īlso, make sure that none of the cables are damaged. Make sure that all the cable connections to your Fios TV One are secure. Your TV can have problems communicating over the network if the ethernet, coaxial, or power cables are not connected to it properly. Check Your Cable ConnectionsĪnother issue that could be causing your problem is an improper connection. Restart your router if your internet is slow or unresponsive. To ensure the least hiccups while viewing, it is recommended that your internet speed is at least 5 Mbps. In addition, you can check for your internet’s speed and stability by using online services to test your network speed. You can make sure that your home WiFi network is able to successfully connect to the internet by using a different device like your smartphone to surf the internet. This can happen if your network connection is slow or unstable. One reason that can cause your Fios TV One to stay stuck in the ‘Preparing Network Connection’ screen is if the device could connect to your home network but is now unable to transfer data over it effectively. This solution works for problems like having no sound on your Fios TV and Fios guide not working as well. To restart your Fios TV One, unplug it from the power supply, leave it unplugged for about 15-20 seconds before plugging it back into power. Thus, restarting a device can help in fixing a lot of bugs and technical issues. This removes any piece of defective code that may have been causing bugs, thus returning the device to a fresh state. When you restart a device, you end up clearing both its cached and running memory. While this solution may seem very trivial, it is actually very effective. If you’ve ever faced technical issues in the past, you know that restarting the device solves the issue most of the time. Also, check the cable connections to your TV, check for a double NAT, and reset your Fios TV One if needed. If your Fios TV One is stuck on ‘Preparing Network Connection’, some solutions that you can try are to restart your Fios TV One and ensure that you have a good internet connection. So I decided to create this step by step guide which will help you fix your problem and explain the possible causes behind it so that you may better troubleshoot these issues in the future. Upon looking it up online, I found that this wasn’t an uncommon issue and after digging a little deeper through forum threads and articles, I was able to find a solution. This issue was quite frustrating as it made it impossible even to finish setting up the TV. The setup screen would get stuck on the ‘Preparing Network Connection’ screen, staying frozen for a while before failing the setup process. Some days back, while I was trying to set up my Fios TV One, I ran into a problem. So naturally, it can be quite frustrating when your TV runs into problems, and you’re robbed of the time to unwind and enjoy your latest investment. Putting on your favorite TV show or movie on your new television and set-top box after a long day of work can be a great way to relax. As an Amazon Associate, I earn from qualifying purchases. When you buy through links on my blog, I may earn an affiliate commission.
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